Privacy Policy

Last updated: 13 August 2026

  1. Who we are

Modo Products Ltd, trading as Modo Flip Flops, is responsible for the personal information described in this policy.

Company number: 13563656

Registered office:

Modo Products Ltd
Hesketh Mount
92–96 Lord Street
Southport
PR8 1JR
United Kingdom

Email: contact@heskethmount.com

For data-protection purposes, Modo Products Ltd is the data controller.

  1. Information we collect

When you visit our website, place an order or contact us, we may collect:

• your name;
• your email address;
• your telephone number, if supplied;
• your billing and delivery addresses;
• the products and quantities ordered;
• payment status and transaction references;
• correspondence concerning your order, delivery, return or complaint;
• technical information such as your IP address, browser, device and website activity; and
• information collected through cookies and similar technologies.

Payment-card information is entered into secure payment facilities provided by our payment processors. We do not normally receive or retain your complete card number or security code.

  1. How we use your information

We use personal information to:

• process and confirm orders;
• take and verify payment;
• arrange delivery;
• communicate about an order or delivery;
• manage cancellations, returns, refunds and complaints;
• prevent and investigate fraud or misuse;
• maintain business, accounting and tax records;
• comply with legal and regulatory obligations;
• maintain and improve the security and operation of our website; and
• establish, exercise or defend legal claims.

We will not use order information to send marketing emails or text messages unless you have separately agreed to receive them or another lawful basis permits this.

  1. Our lawful bases

We use personal information only where we have a lawful basis.

Contract: processing your name, contact information, address and order details is necessary to accept payment, fulfil your order, arrange delivery and deal with returns.

Legal obligation: we may retain and use information where required for tax, accounting, consumer-protection, fraud-prevention or other legal purposes.

Legitimate interests: we may use limited information to protect our business, prevent fraud, maintain website security, respond to enquiries and manage legal claims, provided those interests are not overridden by your rights.

Consent: where we ask for consent—for example, for optional marketing or non-essential cookies—you may withdraw it at any time.

  1. Who we share information with

Where necessary, we may share relevant personal information with:

• Systeme.io, which hosts and operates the sales funnel and order system;
• Stripe and payment methods provided through Stripe, including Klarna and Apple Pay where selected;
• banks and other payment-service providers;
• postal operators, couriers and delivery companies;
• website, email, IT and data-storage providers;
• accountants, insurers and professional advisers;
• fraud-prevention and security providers; and
• government bodies, regulators, courts or law-enforcement authorities where required or permitted by law.

We provide each recipient only with the information reasonably necessary for its purpose.

Payment providers may perform their own identity, security, credit or fraud checks. Their use of personal information is also governed by their own privacy policies.

We do not sell personal information.

  1. International transfers

Some service providers may store or process personal information outside the United Kingdom or European Economic Area.

Where required, we use providers that rely upon an applicable adequacy decision or recognised contractual and organisational safeguards intended to protect personal information.

You may contact us for further information about the safeguards applicable to your information.

  1. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Order, transaction, accounting and tax records will generally be retained for approximately six years after the relevant transaction or accounting period, unless a longer period is required because of a dispute, investigation or legal obligation.

General enquiries that do not result in an order will normally be deleted sooner when they are no longer needed.

Payment providers and other independent organisations may apply their own retention periods.

  1. Security

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Online payments are processed through specialist payment providers. However, no internet transmission or storage system can be guaranteed to be completely secure.

  1. Cookies

Our website and its service providers may use cookies and similar technologies that are necessary to operate the checkout, maintain security and remember selections.

Non-essential analytics or advertising cookies should be used only where legally permitted and, where required, after you have made a choice through a cookie-control facility.

You can also manage cookies through your browser settings, although blocking essential cookies may prevent the checkout from working properly.

  1. Your rights

Depending upon the circumstances, you may have the right to:

• ask for access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information;
• ask us to restrict how information is used;
• object to certain uses of information;
• receive certain information in a portable format; and
• withdraw consent where processing relies upon consent.

These rights are not absolute, and legal exceptions may apply. We may need to confirm your identity before responding.

To exercise a right, email contact@heskethmount.com.

  1. Your right to object

You have the right to object to processing based on our legitimate interests in certain circumstances.

You also have the right to object at any time to the use of your personal information for direct marketing.

  1. Complaints

Please contact us first if you have concerns about how we use personal information, so that we can try to resolve the matter.

You may also complain to the Information Commissioner’s Office:

Website: www.ico.org.uk
Telephone: 0303 123 1113

Customers living outside the United Kingdom may also have the right to contact the data-protection authority in their country.

  1. Links to other websites

Our pages may contain links to external services or websites. Those organisations are responsible for their own privacy practices, and you should read their privacy information.

  1. Changes to this policy

We may update this Privacy Policy when our services, providers or legal obligations change.

The current version will be displayed on this page with its latest revision date.